Refund, Return & Cancellation

This policy explains refunds, unused-part returns, and how to cancel or reschedule a diagnostic or repair visit.

Refunds: Requests are reviewed case by case. Typical situations include a cancelled visit before travel begins, a duplicate charge, or a billing error. Completed and approved repair work is generally not refundable once parts are installed and the job is verified.

Diagnostic fees: If a diagnostic fee was collected and the visit did not occur for a reason on our side, we will refund or credit that fee. If a technician completed the on-site diagnosis as scheduled, the diagnostic fee usually remains due.

Cancellations: Contact us as early as you can to reschedule. Timing depends on the route already planned for that day.

How to request a review: Use the contact details on this site with your appointment information and a short description of the charge.